Customer Interview Experience
At Client Insight, our Interviewers seek to listen and understand what your customers are saying. We want to have a conversation that engages them and reminds them of the good experience they have had as your customer. We believe that is important. And evidently your customers do as well, as more than 90% of them engage in a conversation with us.
Here is what Respondents have to say:
• “I don’t think that just giving a 1 to 5 rating is enough, I appreciate the conversation that we had. Now I feel like my supplier will understand the issues behind the scoring”- Mary
• “I was pleased that the feedback process was so comfortable and you helped me draw out the issues we had. I feel so much better now that we have talked about it” - Joan
• “It has been a pleasure speaking with you, thank you for being persistent and following up until you reached us” - Jenny