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Pinnacle Group Renovations by Design Ltd. #4 - 10672 46th Street SE Calgary, AB. |
Pinnacle's Customer Feedback and Results
What did you value the most from your Pinnacle Experience?
"We valued the quality of product that the Pinnacle Group Renovation by Designs delivers. The end result of our home renovation is fabulous." Acreage Owner, Calgary, AB Nov/11
“A couple of things stand out. First, we love our house and the end result. We recently came back from a two week vacation and when we walked into our house, we were again surprised with how beautiful it is. Second, by working with Pinnacle you become part of the Pinnacle family. If we have problems in the future, we can call on them and they will help us. I really value that and it gives me a great sense of security … it is a great resource to draw on.” Willowpark, Calgary, AB. Aug/11
“We valued the fact that Pinnacle will stand behind the renovation … their product and their work … they (Pinnacle) are certainly doing that” Chaparral, Calgary, AB. Jun/11
“The communication, the scheduling and the fact that they finished the project ‘on time’. We were always notified of who was coming and when. Pinnacle’s ‘line of communication’ was very good.” Satisfied Customer in Bearspaw, Oct/10, Calgary, AB.
“The ‘end result’ and the experience of a project going smoothly, from start to finish.” Satisfied Pinnacle Customer in Mount Royal, Sep/10, Calgary, AB.
“It was a low stress experience and I felt that I was taken care of. Pinnacle provides a project schedule - ‘that is huge’, as I could check site progress against the schedule and that was comforting.” Satisfied Customer in Pumphill, Jan/11, Calgary, AB.
“Pinnacle’s level of customer care, their attention to details and their professionalism.”Satisfied Pinnacle Group Customer in Renfrew, Jan/11, Calgary, AB.
“The relationship with their staff, they went ‘above and beyond’ the call of duty” Satisfied Pinnacle Customer in South Calgary, Feb/11, Calgary, AB
Customer Comments about their Overall Impression
“I am thrilled with the space we created with Pinnacle. They really stand by their word and do what they need to, to make their customers happy. If there is a gray area, they seem to be willing step in a resolve it. We love our house and are very satisfied”. Willowpark, Calgary, AB. Aug/11
We have a very good impression of Pinnacle, they step in and make things right. On a renovation project something is bound to go wrong. However, now it is finished, it is good, Pinnacle lived up to their reputation. We are pleased.” Sienna Hills, Calgary, AB Jul/11
“Overall we are really happy with our home. We chose Pinnacle because we wanted to get a high quality result.” Chaparral, Calgary, AB. Jun/11
“I felt that they gave us the best trades in town and I really appreciated their ‘attention to detail’.” South Calgary, Feb/11, Calgary, AB.
“Pinnacle made us feel comfortable. They listen and are very committed to delivering quality product.” Douglasdale, Jun/09, Calgary, AB.
“Pinnacle would guarantee their start and finish dates, that was a significant impact on my decision” Mount Royal, Sep/10, Calgary, AB.
“The fact that they would provide a ‘start’ and ‘completion’ date was significant.” Willowpark, Sep/10, Calgary, AB.
“The whole renovation experience with Pinnacle, ‘exceeded our expectations’. Wow!” Wildwood, Oct/10, Calgary, AB.
Customer Comments about Pinnacle's Production Phase
“Working with Pinnacle’s Operations Manager is always a good experience … he shows with genuine concern … he doesn’t make you feel that you are taking too much of his time … he shows his humanness. It is great to know that Pinnacle will stand behind their product.” Sienna Hills, Calgary, AB Jul/11
“Pinnacle’s Site Supervisor was a real decent person to work with, he was personable … a great guy.” Chaparral, Calgary, AB. Jun/11
“Pinnacle’s Site Supervisor was conscientious, hardworking and always wanting to get it right. Compared to some of the stories I hear, there were no issues at all.” Pumphill, Jan/11, Calgary, AB.
“My interaction with their Site Supervisor was fantastic. He went ‘above and beyond’ his duties, we really appreciated that. He was always smiling, happy and pleasant.” South Calgary, Feb/11, Calgary, AB.
“Pinnacle’s Site Supervisor was an outstanding person, I completely trusted him and he was great with Change Orders.” Bearspaw, Oct/10, Calgary, AB.
“Pinnacle has a good Change Order process. Communication was clear.” Willowpark, Sep/10, Calgary, AB
Customer Comments about Pinnacle's Trades
“We were so thrilled with Pinnacle’s Suppliers and Trades. Every one of them was terrific.” Willowpark, Calgary, AB. Aug/11
Pnnacle’s Trades did a great job. They kept things clean, we never had any trouble. Willowpark, Oct/10, Calgary, AB.
I have nothing but praise for Pinnacle’s Suppliers and Trades. It seems that everyone who works for them, does their best. Mount Royal, Sep/10, Calgary, AB.
I got excellent service. Everyone was accommodating, pleasant and always there. They all worked very hard. Pumphill, Jan/11, Calgary, AB.
“They were professional, were good listeners, easy to deal with and good at getting back to us. Pinnacle has fantastic trades.” Wildwood, Nov/09, Calgary, AB.
What influenced your decision to sign with the Pinnacle Group?
"Referral - we have close friends who have used the Pinnacle Group on 2 or 3 projects - what else would you need." Acreage Owner, Calgary, AB Nov/11
“It was our neighbor’s exceptional result with Pinnacle that influenced us to renovate with the Pinnacle Group.” Willowpark, Calgary, AB. Aug/11
“We signed with Pinnacle for three reasons: 1) word of mouth; 2) Pinnacle’s reputation; 3) based on interviews with past customers.” Parkdale, Dec/09, Calgary, AB.
“Pinnacle’s guaranteed completion date was a major driver.” South Calgary, Feb/11, Calgary, AB.
“A colleague referred us to Pinnacle, we checked their references and away we went.” Bearspaw, Oct/10, Calgary, AB.
“The quality of the product.” Lake Bonavista, May/10, Calgary, AB.
“The main factor was the guaranteed start and completion date. We couldn’t live here so we had to rent an apartment. The completion date made a big difference for us.” Willowpark, Oct/10, Calgary, AB.
“Pinnacle’s Salesperson, their team and the integrity associated with Pinnacle.” Mount Royal, Sep/10, Calgary, AB.
Customer Comments about the Sales & Design Phase
"The Design work was exceptional." Acreage Owner, Calgary, AB Nov/11
“Our Pinnacle Sales person was excellent, she was approachable, easy to talk to and willing to listen.” Chaparral, Calgary, AB. Jun/11
We were very impressed with Pinnacle’s Architectural Designer, he had terrific ideas and really understood how we live our lives. He listened and heard things we were not aware of … we are thrilled with the resulting design. Pinnacle’s Interior Designer had a good read on what we wanted. She made the selections easy and the process, a wonderful experience.” Willowpark, Calgary, AB. Aug/11
“Pinnacle’s Salesperson was great, every interaction was positive, it came down to trust” Calgary Renovations customer in Mount Royal, Sep/10, Calgary, AB.
”Pinnacle provided an Interior Designer to guide us through the selection process, without her we couldn’t have done it” Calgary Remodel customer in Willowpark, Oct/10, Calgary, AB.
“The Salesperson was professional, he returned calls promptly and did his best to provide answers to our questions” Satisfied Renovation customer in Renfrew, Jan/11, Calgary, AB.
“Pinnacle’s Designer was friendly, he listened, he had good ideas and was always easy to deal with.” Calgary Renovations customer in Willowpark, Sep/10, Calgary, AB.
“We were exceptionally pleased with the Design. It was very creative, the interaction was good and the design went well ‘beyond our expectations’.” Satisfied Renovations customer in Lake Bonavista, May/10, Calgary, AB.